Privacy Policy
Privacy Policy
1. Data Collection
1.1 Types of Data Collected
We collect the following personal and sensitive data:
- Personal Information: Name, address, phone number, email, date of birth, gender.
- Health Data: Medical history, prescriptions, health conditions, and caregiver interactions.
- Payment Data: Billing details, transaction history, and E-Wallet balance.
- Device Information: IP address, location data, device type, operating system.
- Usage Data: Interaction with the Seniornomic Apps, preferences, and service history.
1.2 How We Collect Data
- Directly from You: When you register, make a purchase, or interact with the Apps.
- Automatically: Through cookies, logs, and analytics tools.
- From Third Parties: Health providers, insurers, and payment processors where applicable.
2. Data Usage
We use your data for the following purposes:
- Service Delivery: Providing elder care, medical consultations, and emergency services.
- Personalization: Customizing content and recommendations.
- Transaction Processing: Facilitating payments and order fulfillment.
- Communication: Sending alerts, reminders, and promotional messages (opt-out available).
- Compliance: Meeting legal and regulatory requirements.
App Improvement: Enhancing security, user experience, and functionality.
3. Data Sharing
3.1 Third-Party Sharing
We may share your data with:
- Healthcare Providers: To fulfill medical and caregiving services.
- Payment Processors: For secure transactions.
- Logistics Partners: To facilitate product and service delivery.
- Regulatory Authorities: If legally required (e.g., GDPR, HIPAA compliance).
3.2 Consent for Communication
By using Seniornomic Apps, you agree to receive:
- Service-related communications (e.g., order updates, alerts).
- Marketing communications via email, SMS, or WhatsApp (opt-out option available).
4. Data Security
4.1 Protection Measures
We implement industry-standard security protocols, including:
- Encryption: Secure storage and transmission of sensitive data.
- Access Control: Limited access to personal data by authorized personnel.
- Regular Audits: Routine security assessments and updates.
4.2 Breach Response
In case of a data breach:
- Affected Users will be notified within 72 hours.
- Necessary actions will be taken to mitigate risks.
- Users may need to take precautionary measures as advised.
5. Data Retention
5.1 Retention Period
We retain your data:
- As long as necessary for service fulfilment.
- As required by applicable laws (e.g., medical records for regulatory compliance).
5.2 Data Deletion
Users may request account deletion via info@seniornomic.com. However, certain data may be retained for legal purposes.
6. User Rights
6.1 Your Rights
Users have the right to:
- Access Personal Data: Request a copy of stored data.
- Rectify Inaccuracies: Correct or update personal details.
- Withdraw Consent: Opt-out of data collection (may limit service access).
- Delete Account: Request permanent removal of data (subject to retention policies).
6.2 Exercising Rights
To exercise your rights, contact info@seniornomic.com with verification details.
7. Cookies and Tracking
7.1 Use of Cookies
We use cookies to:
- Improve user experience.
- Analyze site performance.
- Deliver targeted advertisements.
7.2 Managing Cookies
Users can disable cookies via browser settings, but this may impact functionality.
8. Children’s Privacy
Seniornomic Apps are intended for adult users. If a minor’s data is collected inadvertently, we will take appropriate steps to delete it upon request.
9. Updates to This Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-app notifications.
10. Contact Information
For privacy-related inquiries, reach out to:
- Email: info@seniornomic.com
- Postal Address: Joyful Life Private Limited, A194-195, Sector 63, Noida, 201309, UP, India